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indianmt2007
Starting Member
2 Posts |
 Posted - 03/30/2007 : 9:01:36 PM
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Hi,
Nowadays I see a new trend has come up in MT industry. MTs are doing more or less than one month job for a company as HT, then move on with another company on the pretext of anything that suits their purpose. [Mainly they want most easy jobs with rates that they do not deserve] They do not do their jobs well, do not come online on time, regularly refuse jobs giving personal excuses [like they have more files from another client] and many other alibies. Only what they want at the end of the day is payment regardless of their quality [if u do any rejection of files for poor quality they will make a hue and cry, even giving them fdback and compared copies of those files wl not suffice] MT companies who are giving HT jobs to MTs are the worst hit, as they seldom take anybody for cover for the first month.
I want to know what u ppl think to stop this menace from spreading all over. I would like to receive suggestions regarding penalties to be imposed, stopped/deferred payments etc.
Thanking in anticipation.
IndianMT
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Logof
New Member
72 Posts |
Posted - 03/31/2007 : 10:38:39 AM
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Lack of professionalism is the main drawback of Indian services sector. A contract either oral or written should be viewed as a promise that should not be broken by both the parties. Once agreed upon or signed, an agreement should be followed in letter and spirit. An MT should give the quality and volumes he promised, and the firm should pay the amount owed in time.
There are no shortcuts to reach excellence in the field. Only commitment by us improves ethical practices. No litigation is going to succeed in India where all the pillars of society are rotten with corruption.
Logof |
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medictrans
Starting Member
India
37 Posts |
Posted - 03/31/2007 : 8:35:18 PM
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Indianmt2007,
This is a very, very common phenomenon in I believe practically most companies. Let me quote an example. The last job I had was in an MT company consisting of 65 MTs when I joined. The company closed in exactly seven months, and there were 7 old staff left only, including me. In seven months, I became one of the senior most staff! The reason? Most of the MTs could not do the files, got better jobs, had problems with the administration when they took off every now and then, wanted easier files etc. etc. Also, if the company delays payment even once, some of them drop out, in spite of the fact that the company had managed to be very, very prompt in payment the other months. They do not believe in giving the management the benefit of the doubt even once.
I do not rule out the fact that most companies also are responsible to some extent for the staff leaving. As I have mentioned in this forum, employers generally tend to suck blood, regardless of the potential of very, very good MTs. Instead of treating those rare MTs who perform good on a far better scale, they are still ground to the dust along with the others.
I also agree to a large extent with Logof's comments. He has pretty much put it in a nutshell.
But ultimately, everything comes back to the MT. What he puts in is what he is going to reap. No amount of justification, protests or self justification can take away the fact that the MT needs to measure his/her worthiness. Working for say ten years does not mean he/she is the ultimate in medical transcription. This line is a never-ending school.
I do not believe that imposing penalities will help. It will only alienate the entire staff, which will also cause a few walk-outs by other sympathetic MTs. This would be disasterous for the company as word will spread that this particular company should not be touched. Word of mouth can do a lot of damage. Instead, I believe these MTs should be explained their mistakes, and given a warning. If they do not shape up, remove them. They will be a detrimental effect on the other MTs in the long run.
It is like catching a tiger by the tail. Let go, it will attack, so you have to keep holding on.
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indianmt
Starting Member
India
49 Posts |
Posted - 04/01/2007 : 10:53:32 PM
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Hi All,
Whether it is an in-house MT job or home-based MT assignment, there is no escaping the ground reality that both require EQUAL degree of sense of commitment and discipline and the ability to draw the line - meaning a decent awareness of "how much is too much". This is true for both the HBMT as well as the job provider/company.
As Logof rightly laid it down, there has to be some form of well-defined mutual agreement in writing as to the terms and conditions under which a company is hiring home-based MTs.
This contract should be handed over after a thorough testing of the wannabe MT's skills, level of competence, INFRASTRUCTURE and preparedness for home-based MT work, the hours that an HBMT is willing to devote, and the minutes that MT can handle in those committed hours. I feel the tests for hiring should be lengthier, so that ONLY the real serious and committed kind will only join. This commitment should be tied to the compensation that the MT will receive - PREFERABLY in the form of slabs (slabs for accuracy, slabs for minutes handled, etc.). There should be also penalties - deduction of a small percentage of dues if the MT failed to inform in advance, is too erratic with committed work, too fluctuating in quality, etc. MTs should be made clear that they stand to lose contract on more than x number of offenses to a better performing MT/Group. Periodic assessment of quality should be shared with them and appropriate warnings issued. And most importantly, just like entry terms, there should also be clearcut exit terms for the contract.
Companies/job providers on the other hand, having hired the best one, should strive to help MT keep up the commitments and contractual obligations by providing sufficient volume of work on a CONSISTENT basis and disbursing payments for the work done in a TIMELY fashion! There should not be inordinate delays in paying MTs (I have seen delays of 20 days to one month!) so as to keep their faith and morale in home-based system! After all, with each beginning of the month, everyone has bills to pay and mouths to feed! If a company has to pay late, why should a committed MT suffer? Work allocation should also be done in a timely fashion so that agreed volume can be finished in time, keeping up the TAT.
Plans may be written in sand, but commitments are written in stone.
Regards,
IndianMT
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Edited by - indianmt on 04/01/2007 11:08:37 PM |
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